Service Desk Analyst

The Union of Shop, Distributive and Allied Workers is one of the UK’s largest trade unions.

A vacancy exists for a Service Desk Analyst based at the Union’s Head Office.

What we Offer:

• Flexitime
• 34 hours week
• Defined contribution pension.
• Generous holiday entitlement - 24 days rising to 32 days plus bank and customary holidays (pro-rata to commencing month in holiday year and number of days a week worked).
• Free onsite parking, subject to availability.
• Cycle to Work Scheme (subject to passing probation and length of contract).
• Season Ticket Loan (subject to length of contract).
• Free health assessments (post probation).

Principal duties are: under the day-to-day management of the Senior ICT Support Officer, the postholder is responsible for assisting with the day-to-day operation of the Department, providing first line helpdesk support to all enquiries, offering advice and instruction to ensure that problems are resolved within the Department’s Service Level Agreements.

The successful applicant will possess: knowledge of Windows Operating Systems, IT networks, hardware/software installation, including basic network troubleshooting skills using IP addresses and command line tasks, eg ipconfig, ping; a high level of proficiency in MS Office 365 (Word, Excel, Outlook, PowerPoint and Access); the ability to support users of VoIP telephone systems; the ability to support mobile devices and mobile device management; experience of updating content on an intranet or other CMS, preferably SharePoint; the ability to work in a busy helpdesk environment, handling phone queries with knowledge of how Service Level Agreements work.

An application pack can be downloaded from here by clicking on the 'apply’ button.

The closing date is noon on Monday, 25 November 2024.

Interviews are expected to take place on Thursday, 5 December 2024.

CVs are not accepted. No agencies please.

Usdaw is an Equal Opportunities Employer.