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We are seeking a talented Accidental Damage Fraud Investigator to join our client, a leading insurance and technology organisation based in Manchester. This role offers an exciting opportunity to protect the business and customers from fraud by investigating suspected fraudulent Accidental Damage claims.
Salary: Up to £29,000
Location: Salford Quays, Manchester with hybrid working options (4 days from home, 1 day in the office)
About the Company
Our award-winning client offers market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. With a focus on innovation, the company operates across multiple sites and offers flexible working arrangements.
The Role
As an Accidental Damage Fraud Investigator, you will be responsible for managing a portfolio of suspected organised or opportunistic accidental damage claims. This will involve conducting interviews, collaborating with internal colleagues and third-party suppliers, and working in a dynamic environment to make a significant impact.
Key Responsibilities:
- Manage suspected accidental damage claims in compliance with company procedures and SLAs
- Conduct telephone interviews with customers and engage external suppliers
- Perform open source and desktop enquiries using various databases
- Assess evidence and provide regular updates to all involved parties
- Achieve agreed fraud KPIs and targets, while ensuring compliance with company policies
Required Qualifications and Experience:
- Proven experience managing a caseload with adherence to SLAs
- Strong understanding of FCA, Consumer Duty, and FOS
- Excellent knowledge of the motor insurance industry
- Strong analytical, problem-solving, and communication skills
- Self-motivated with a proactive approach and positive attitude
If you are passionate about fraud investigation and ready to take on an exciting challenge as a Fraud Investigator in Accidental Damage, please get in touch.
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Applicants must be located and eligible to work in the UK without sponsorship.
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