SonicJobs Logo
Left arrow iconBack to search

MI & Insight Analyst (12 Month FTC)

Longreach Recruitment
Posted a day ago, valid for a month
Location

Salford, Greater Manchester M6 5UJ, England

Salary

£45,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The MI & Insight Analyst position is a 12-month fixed-term contract with a salary range of £40,000 to £45,000 plus corporate benefits.
  • This role involves creating reports, dashboards, and automations to provide insights on operational performance and customer contact behavior using data from contact center technologies.
  • Candidates should have at least a few years of experience as an MI, Reporting, or Data Analyst, preferably with contact center experience.
  • Key technical skills required include proficiency in SQL, PowerBI, ETL, and ideally DAX, along with strong presentation and communication abilities.
  • The role offers flexible hybrid working, requiring two days per week onsite in modern offices located in Manchester.

MI & Insight Analyst (12 month FTC) £40000 ~ £45000 + Corporate Benefits

This is a rare opportunity to join a newly created MI / Reporting team tasked with creating a new suite of reports, dashboards and automations geared to provide detailed and impactful insights on operational performance, customer contact behaviour and trends, from data sourced from contact centre technologies that capture and influence customer contact such as Telephony, WFM, IVR, Dialler, LiveChat, Webforms.

You'll be an experienced MI, Reporting, Data Analyst (ideally with some contact centre experience) with demonstrable handson capabilities with SQL, PowerBI, ETL and ideally DAX. Alongside your technical prowess you'll thrive in a collaborative team environment, have exceptional presentation skills and the ability to simplify the complex for 'non technical' audiences and stakeholders.


Enjoy flexible hybrid working with 2 days per week onsite in modern offices in Manchester

The salary range for this 12 month contract position is £40'000 ~ £45'000 + Broad Benefits

Key Skills & Experience Will Include

  • Advanced report production and automation
  • SQL ETL / query data / extraction scripting / stored procedures
  • Ability to take MI requirements and source system information & data from disparate platforms.
  • PowerBI strong Data Modelling, Analytical, Reporting and Visualisation skills
  • Concise, professional, and effective interpersonal, presentation and communication abilities
  • Experience in the management, planning and delivery of reporting solutions and methodologies.
  • A focussed, organised & proactive approach with the ability to multi-task and complete tasks on time.

Desirable Skills (but not essential)

  • DAX
  • Star Schema
  • Contact Centre Technology Platforms (Telephony / IVR / Dialler / WFM / LiveChat)

Please register your interest in the MI & Insight Analyst position by applying as directed.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.