Back to search
Working Hours: 40 Hours Per Week, Monday - Friday 9:00am-5:30pm (with two Saturdays a month, day off provided during the week)
Job Title: Resident Services ManagerReports To: General ManagerWorking Hours: Monday - Friday 9:00am-5:30pm (with two Saturdays a month, day off provided during the week)
About us
We're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.
About the Role
Based at our vibrant property, you will be the heart of our community, ensuring resident wellbeing through engaging programming and exceptional customer service. You'll manage resident experiences, from seamless communication and service delivery to creating and executing community events and initiatives. Your role will also involve managing social media channels, handling administrative tasks, and supporting financial operations.
Key Responsibilities:
Community Engagement & Satisfaction:
- Lead front-of-house and telephone support, handling day-to-day queries.
- Develop and maintain strong relationships with residents, ensuring top-notch customer service.
- Manage all aspects of client queries and complaint handling, ensuring timely and effective resolution in line with company standards.
- Arrange and manage resident events and programming.
- Actively engage with residents via social media and online platforms.
- Monitor and enhance the resident experience through feedback and proactive initiatives.
Social Media Management:
- Manage site social media channels, creating and coordinating relevant content.
- Respond to social media mentions and engage with users.
- Monitor competitor social media activities.
Administration:
- Provide administrative support, including handling inquiries, managing bookings, and maintaining records.
- Log maintenance requests and ensure timely resolution.
Financial Management Support:
- Analyse reports and communicate price adjustments.
- Implement financial controls and manage billing processes.
- Ensure accurate credit control and handle outstanding debts.
Health & Safety:
- Adhere to H&S policies and procedures.
- Be familiar and support with emergency escalation procedures and plans, including some out of normal working hours where required.
Why Join Us?
We’re committed to helping our residents thrive in their rented homes while maximising our clients' investments. We value community, environmental sustainability, and diversity. If you’re passionate about enhancing resident experiences and driving community engagement, we want you on our team!
