Maintenance Coordinator - Student Accommodation

VS/7479

Maintenance Coordinator - Student Accommodation

Manchester

Salary: £30,000 to £35,000 plus a discretionary bonus of up to 20%

Hours: 9:00 till 18:00 Monday to Friday

My client provides high quality student housing, in both shared houses and apartments, in 24 cities across the UK. They are the largest single provider of 2nd and 3rd year student accommodation in the UK, leading the way in offering exceptional student accommodation.

Now seeking a skilled and experienced individual to join the team as a maintenance coordinator to join their team in Manchester.

You will be required to ensure the smooth running of operation and maintenance of the property portfolio within your region, and for scheduling maintenance and compliance jobs with internal teams and external contractors.

Key responsibilities

• Oversee all maintenance activities and to manage the maintenance operatives within the region.
• Ensure that their properties are safe, well-maintained and compliant with all relevant regulations
• Prioritise and schedule reactive and pro-active maintenance to deliver service SLAs
• Address and resolve escalated issues & complaints in a timely & efficient manner
• Use your own technical knowledge and work with the wider team to assess the most appropriate internal or external contractor or solution to achieve service levels required
• Plan compliance certification and remedial work as required
• Assist with regular inspections of properties to identify maintenance needs
• Act as a key point of contact for tenants regarding maintenance issues
• Support the region with inbound calls from tenants and outbound triaging calls
• Assist with organisation and management of annual tenant handover process planning and delivery each summer
• Assist with managing the transition and integration of new acquisitions into the business.
• Provide input to regular capacity utilisation and cost reviews
• Monitor the PPM schedule for both in house staff and contractors, and undertake regular audits of PPMs.
• Work with the Supplier Management team to ensure Health and Safety compliance is met from contractors.
• Monitor costs in line with budgets.
• Participate in process improvement initiatives to deliver improved capacity utilisation and operational efficiency
• Support profitability and occupancy across the business during peak periods and team annual leave/absence
• Carry out any reasonable request from the senior management team and work flexibly across the organisation as required.

Experience & skills

• We're ideally looking for an experienced maintenance coordinator, scheduler, property manager or similar.
  • Strong leadership and people management skills.
  • Excellent organisation and time management skills.
  • Committed to providing excellent level of customer service from initial contact through to issue resolution.
  • Strong HMO and/or purpose-built student housing/residential sector experience preferred
  • An organised, structured and pro-active approach.
  • A team player.
  • Highly IT literate and have experience of using an online scheduling system, desired but not essential.
  • Excellent communication skills both written and oral with high levels of accuracy and attention to detail.

Requirements: Satisfactory references and a DBS check required.

Equipment: Company laptop iPhone & iPad provided

In the first instance please apply by submitted your cv.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency