- Manage all product enquiries from internal and external customers
- Liaise with the buyers to obtain pricing and availability information
- Own all enquiries from start to finish
- Manage all product enquiries from internal and external customers in relation to product availability for allocated customers.
- Use databases, national websites and internal data to research each product enquiry to identify which countries a product is available in, taking into consideration requested brands as well as viable alternatives.
- Liaise with the buyers to obtain pricing and availability information on products from initial query.
- Collate all responses and respond to query originator.
- Manage and maintain databases and spreadsheets in relation to live and historic queries.
- Own all enquiries from start to finish for designated customers.
- Profitability - Manage cost of goods and payment terms for all products/suppliers, ensuring best terms are obtained for the business.
- Inventory Management and Product Availability - Manage stock within allocated categories to deliver optimum levels required to maintain good product availability, whilst minimising slow moving stock and overstocks.
- New Product Sourcing – Obtain quotes and required information, and research thoroughly all options for new product requests.
- Supplier Management – Build new, and manage and nurture existing supplier relationships to ensure the best outcomes for the business.
- Place Purchase Orders in accordance with agreed stock policies.
- Manage outstanding supplier orders and shipments.
- Analyse and review data in relation to availability, stockholding and supplier lead times for countries, and take action where required to resolve issues.
- Regularly review cost prices, ensuring most profitable outcome is achieved for the business.
- Source new products in conjunction with the Product Research process.
- Resolve any order discrepancies in conjunction with the Finance or Quality teams.
- Management of the quality, cost and delivery performance of allocated suppliers.
- Maintenance of supplier and product data in company systems and databases.
- Excellent communication skills.
- High level of perseverance. A drive to see the job through.
- Thorough in approach with a high attention to detail.
- High level of computer literacy, to include all main Microsoft Office packages.
- Ability to work under pressure and to tight deadlines.
- Strong organisational and administration skills.
- Able and willing to take ownership and use initiative where required to see tasks through to the end.
- Ability to be organised to prioritise workload whilst demonstrating time management skills