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Sawbridgeworth
Customer service representative
Customer Service Administrator

Customer Service Administrator

Mosaic Recruitment Ltd.,

Posted 6 days ago, valid for 9 days

Sawbridgeworth, Hertfordshire CM21 0BJ

Full Time

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Sonic Summary

The job title is Customer Service Associate, located in Sawbridgeworth, Hertfordshire, with hybrid working available.
The position offers a salary of £23,800, which increases to £25,000 after a successful probation period, along with various benefits.
Candidates are expected to have excellent communication skills and the ability to solve problems efficiently under pressure.
The role involves building relationships with clients, diagnosing energy issues remotely, and maintaining clear communication.
No specific year of experience is mentioned, making it a suitable opportunity for those seeking their first office job.

Hybrid working available
Great company, location & benefits
Lovely role for first office job

Job Title: Customer Service Associate Reports to: Team LeaderLocation: Sawbridgeworth, HertfordshireWorking Hours: 9-5pm 35 hours per weekSalary & benefits: £23,800 increasing to £25000 after successful probation, 21 days holiday – plus Bank Holidays, Up to 10% annual bonus, 8% pension, Laptop, Mobile Phone, Gym Membership Join a fast-growing, dynamic team in Sawbridgeworth as a Customer Service Associate driving energy solutions for social landlords across the UK. Our client, established in 2020, has seen remarkable year-on-year growth and is now looking to expand the team. Specialising in void energy services for social landlords across the UK, they currently serve over 100 clients and manage more than 1 million properties, marking them as a significant player in a niche market. Your Role:

Building strong relationships with clients and energy partners to deliver excellent customer service.
Keeping communication clear, professional, and responsive across all channels.
Maintaining accurate records and reporting key updates to clients and partners.
Diagnosing and resolving energy issues remotely to restore power efficiently.
Anticipating challenges and taking proactive steps to support our clients.

What We Need:

Communicating with confidence to engage clients and stakeholders.
Solving problems quickly and efficiently under pressure.
Staying organised and detail-focused to keep operations smooth.
Adapting to changing priorities with resilience and ease.

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