Customer Service Coordinator

Customer Service Coordinator

22,542.00 per annum

YO42 Area

Monday to Friday 8.30 - 17.00

Driving licence required due to rural location

The Company is highly respected for its honesty, integrity and professionalism, these Company Values and those of our employees; are reflected in how we interact with all our Stakeholders. We are hard-working, customer focused and embrace a culture of innovation and change; these factors contribute to our continued success.

ROLE SUMMARY

To operate as part of a small team, delivering industry-leading sales and customer service support to new and existing customers. To take responsibility for nominated customer groups, process orders and amendments, take inbound telephone and email queries, and assist in pro-active outbound activity when required.

This role requires an organised individual with a good eye for detail, who can balance the demands of order processing and dealing with customer issues effectively and professionally.

KEY TASKS & RESPONSIBILITIES

• On a daily basis, deliver industry leading levels of sales and customer service support for our customer base.
• Taking inbound calls from nominated customer groups.
• Making outbound calls to arrange deliveries, along with other pro-active outbound exercises as and when required.
• Taking orders and subsequent amendments by telephone, fax, EDI or email and process them through the SOP system. Accuracy in this area is vital.
• Liaising closely with colleagues in Distribution to ensure that deliveries are executed in accordance with customer expectations.
• Maintenance of accurate records of all contacts and transactions using DEFACTO SOP & CRM to ensure that all sales are precisely in accordance with authorised price structures.
• Maximising sales opportunities by up-selling and cross-selling.
• Gaining exceptional knowledge of all the product ranges within the company brands, to enable effective handling of technical queries on year-round lawn care and other aspects associated with the use of our product range.
• Liaising with the sales team over matters arising with key accounts.
• Maintain the highest personal standards of performance, appearance, integrity and enthusiasm.
• Undertake any other duties from time to time that may reasonably be required to meet the needs of the business.

PERFORMANCE INDICATORS

• Adherence to Company Values.
• Competence in carrying out key tasks and responsibilities.
• Attention to detail and deadlines.
• Relationships with customers and colleagues.
• Self-motivation and a positive attitude.
• Effective internal and external communication.
• Reliability, confidentiality, and punctuality.

QUALITIES

• Strong work ethic.
• Able to communicate at all levels.
• Team Player.
• Ability to forge strong working relationships.
• Self-motivated, enthusiastic and pro-active.
• Resilience.

If you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.