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The Company:
Are a leading IT Solutions and IT Services Provider with 20+ years of experience who employ over 1,000 skilled IT Professionals across the UK are a trusted leader in delivering Data-Driven solutions tailored for the Healthcare, Local Government, and many other public sector organisations.
Through their extensive knowledge in AI (Artificial Intelligence), Decision Intelligence, Advanced Analytics, Automation Solutions, they are seeking to onboard a client facing and professional IT Field Engineer / Infrastructure Engineer to support their expanding client base in the North West area.
Role Requirements:
- You will require expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
- You will have extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
- You will be highly skilled in diagnosing and resolving issues related to correctly and efficiently.
Skills Needed:
- Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
- Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
- Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
- Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
- Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation.
- Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution.
- Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements.
Your Knowledge:
- Solid understanding of corporate networks and firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration.
- Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively.
- Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping.
- Familiarity with disk encryption software and its implementation within a corporate security framework.
- Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction.
- Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects.
- Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions.
- ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices.
- Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services.
- Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
Reach out to Callum Hughes for more information. To discuss further call (phone number removed).
