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Take on a brilliant opportunity to join a prestigious education establishment in a picturesque area of West Kent in a fully onsite, full-time permanent role as a Service Desk Lead as part of a growing IT team. Enjoy a dynamic, jam-packed role where you will be heading up the user-facing IT function.
You will be proving a high quality, professional standard of customer service as part of an established IT support team and enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills.
Requirements for the Service Desk Lead role include:
- Personable, encouraging and calm character, able to prioritise in a busy service desk environment and organise workload effectively
- A background in service desk support within a small team
- Line management experience of managing day to day activities in a small team
- Confident communication skills, to be able to communicate effectively with mostly non-technical people at all levels within an educational establishment
- Experience of rolling out Windows devices, PCs and laptops & InTune skills for maintaining mobile phones
The offering for the Service Desk Lead is a full time, permanent position fully onsite in West Kent (hybrid working to be introduced at the start of 2025) with a salary of between £46,000-£50,000 depending on experience, and benefits including 25 days of annual leave + bank holidays, free lunches, free parking, a pension scheme increasing to a very attractive 10% contribution, fitness centre membership and more.
*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available.*
Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
