Operations Director

Pearson Whiffin Recruitment Ltd

Posted a day ago, valid for 17 days

Sevenoaks, Kent TN14, England

Full Time

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Sonic Summary

The position of Operations Manager offers a salary between £80,000 and £90,000, along with a bonus structure.
The ideal candidate should have experience in the financial services sector and a minimum of five years in a leadership role managing operational teams.
Responsibilities include developing and implementing strategies to improve customer satisfaction and overseeing the management of technology and third-party partners.
Candidates must demonstrate full people management skills, including conducting appraisals and setting objectives, as well as leading projects to completion with established SLAs.
Proficiency in advanced Excel, some knowledge of SQL and PowerBI, and a solid understanding of technology systems are essential for this role.

Operations Manager - £80,000 - £90,000 + bonus

We are working with a leading organisation who are looking for an Operations Manager, ideally with experience in the financial services sector to take on the leadership of 5 operational areas across the business. These teams manage all customer queries, from technical support through to project delivery.

The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.

Required Skills and Experience:

Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management.
Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training.
Full responsibility for leading projects through to completion, setting SLA’s, ensuring they are met.
Full responsibility for managing technology and other 3 rd party partners.
Have ownership of departmental budgets.
Advanced Excel with some knowledge of SQL and PowerBI
Solid grasp of technology, someone who can understand systems and identify enhancements.

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