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Are you a skilled relationship builder with a passion for customer success? Do you thrive in dynamic industrial markets? Our client has an opportunity for an Account Manager to join their sales team and take charge of strengthening customer relationships, delivering the highest level of customer service by being first point of contact for all queries and issues, maximising on any potential further sales.
Excellent benefits along with competitive salary, including:
- Private healthcare
- Above-average pension scheme
- Life assurance
- Flexible working
- Discretionary annual bonus
- Free, on-site parking in Sheffield
About the Role
As an Account Manager, you will be the primary point of contact for key accounts, ensuring seamless communication, exceptional service, and building long-term partnerships. This role combines strategic relationship management with hands-on involvement in technical and commercial processes, offering an exciting blend of autonomy and collaboration.
Key Responsibilities
Customer Relationship Management:
- Act as the main liaison for key accounts, fostering strong, long-term relationships.
- Attend occasionla customer meetings alongside the Sales Manager to cement relationships
Business Development support:
- Ensure enquiries are converted into orders, promoting the company’s offerings during roujtine conversations and spotting openings for introductions of new products/services.
Operational Excellence:
- Manage the administration of enquiries, quotations, and order entry.
- Coordinate with other internal teams, including Field Sales, Planning, Production, and Quality, to ensure customer satisfaction.
- Oversee export compliance checks and prepare detailed sales and order status reports.
Technical Expertise:
- Understand engineering markets, metals industry, production processes, and technical specifications.
- Interpret engineering drawings and contribute to technically informed sales discussions with a focus on delivering customer satisfaction.
Marketing Support:
- Assist the Commercial Manager with LinkedIn posts, website updates, and promotional campaigns to promote services and expertise.
What We’re Looking For
Experience & Skills:
- Proven experience in the metals sector or related industry such as engineering.
- A track record of success in account-managing relationships.
- Strong interpersonal, communication, and presentation skills.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Qualities & Attributes:
- A proactive self-starter with a goal-oriented mindset.
- Confidence in face-to-face customer interactions.
Why Join this business?
- Impactful Work: Drive relationships with leading players in critical industries.
- Supportive Environment: Engage with internal colleagues across various sides of the business, solving technical challenges.
- Professional Growth: Expand your skills in customer engagement and technical sales within a growing business.
- Rewarding Package: Competitive salary, benefits, and opportunities to attend global events.
