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- Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA
- Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out
- Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required
- Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard
- Always promote and maintain the core values of CBRE
- Provide portering and planning support as required
- Monitor and report as needed on building occupancy and utilization
- To provide any other administrative duties as required
- To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building
- To build relationships with clients and colleagues
- To be proactively visible in all areas of the building
- Deliver site inductions to new client colleagues and building users
- To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner
- Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations
Person Specification:
- Previous experience in a customer facing role is essential.
- Excellent communication and customer service skills with a high level of attention to detail.
- Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
- Exceptional written and verbal communication skills
- Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines
and priorities in a high-pressured environment.
- Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in
scheduling and prioritisation.
- Flexible approach to work
- Understands and appreciates the importance of using discretion at all times
- Does not let issues go; follows up on issues through to resolution.
