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Do you have experience jelping customers on the phone? Do you like to ensure you're delivering excellent customer service?
Benefits
- Welcoming working environment
- Casual smart dress code
- Company pension
- Colleague discount scheme
- Christmas Savings Scheme
- Free on-site parking
- Employee Assistance Programme
- Attractive bonus, incentives and performance rewards
- Death in service benefit
- Hybrid working (subject to reaching required standards)
Duties
- Monday - Friday 8am-8pm shift patterns (37.5 hours a week only)
- £23,810 basic salary but bonus which can easily boost you to £30k per year
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment - achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
