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Network Monitoring Analyst / Service Desk Analyst - Telecoms

Adecco
Posted 6 hours ago, valid for 5 days
Location

Sheffield, South Yorkshire S1 1LL, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

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Sonic Summary

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  • My Client, a leading Telecoms Company, is seeking an experienced Service Desk Analyst for a 6-month contract based in Sheffield.
  • The role requires overseeing the 24/7 network performance of the Telecoms Company's Network Product and mandates being onsite 3 days a week.
  • Key responsibilities include responding to calls, managing incidents, troubleshooting faults, and collaborating with technical teams.
  • Candidates should have strong knowledge of network and telephony systems and prior service desk experience.
  • The position offers a salary of £30,000 per year and requires a minimum of 2 years of relevant experience.

My Client a leading Telecoms Company are seeking an experienced Service Desk Analyst for a 6-month contract based in Sheffield. You will oversee the 24/7 network performance of Telecoms Company's Network Product. This role requires you to be onsite 3 days a week, playing a key part in maintaining service quality, resolving issues affecting KPIs, and providing high-level support to engineers, security companies, and monitoring centres.

Key Responsibilities:

  • Responding to calls from engineers, security companies, and monitoring centres.
  • Managing incidents through email and Salesforce tickets, ensuring issues are tracked from logging to resolution.
  • Troubleshooting PSTN/Broadband faults and supporting the installation of new devices.
  • Coordinating equipment replacements and conducting routine tests
  • Collaborating with technical teams to ensure timely incident resolution.

Experience Required:

  • Strong knowledge of network and telephony systems, including PSTN, ADSL, and conducting diagnostic tests (Ping tests, dial tone checks).
  • Service desk experience, including handling calls, emails, and ticket logging.

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