Customer Service Manager

Customer Service Manager

Sheffield, Hybrid

£45,000 - £50,000

Elevation Recruitment is delighted to be recruiting on behalf of a thriving Sheffield-based Manufacturing business seeking a dedicated and experienced Customer Service Manager. If you possess a passion for customer service, strong leadership capabilities, and ideally have knowledge of export processes, we want to hear from you!

Customer Service Manager Key Responsibilities:

• Lead and manage the customer service team, ensuring high standards of performance and customer satisfaction
• Develop and implement effective customer service policies and procedures
• Collaborate with other departments, including Sales, Production, and Quality Assurance, to ensure seamless customer support.
• Coordinate with international shipping and logistics partners to ensure timely delivery of products.
• Stay updated on international trade regulations and ensure all export activities comply with legal requirements.
• Manage customer accounts and orders, ensuring accuracy and timely processing
• Work to identify and implement process improvements
• Monitor and analyse customer service metrics to identify areas for improvement
• Provide training and development opportunities for team members
• Prepare and present reports on customer service operations to senior management.

Customer Service Manager Requirements:

• Proven experience working in a fast paced Manufacturing environment 
• Customer focused
• Strong communication and interpersonal abilities
• Ability to work well under pressure and handle challenging situations
• Analytical mindset with a focus on continuous improvement
• Ideally, knowledge of export processes and regulations

If you are ready to take on a new challenge and make a significant impact in a successful Sheffield-based business, please apply!