Customer Service Administrator

Job Title: Customer Service AdministratorLocation: Sheffield - on-siteSalary: £28,000 - £33,000 per annum

• Career development opportunities

• Outstanding company benefits package

We are seeking a detail-oriented and proactive Customer Service Administrator to join our client in Sheffield. 

• Serve as the primary point of contact for key accounts, ensuring excellent customer service and prompt issue resolution.

• Monitor stock levels to ensure product availability and liaise with internal teams to prevent shortages.

• Coordinate logistics and delivery schedules to meet customer expectations.

• Expedite overdue production orders by collaborating with production and supply chain teams.

• Process customer orders, manage inquiries, and handle any complaints efficiently.

• Maintain accurate records of orders, deliveries, and customer interactions.

• Support continuous improvement initiatives to enhance processes and customer experience.

• Provide regular reports on account performance, stock status, and logistics operations.

• Work closely with sales, operations, and warehouse teams to ensure smooth service delivery.

• Previous experience in a customer service, sales administration, or similar role within a manufacturing or logistics environment.

• Strong organisational and multitasking abilities with keen attention to detail.

• Excellent communication and relationship management skills.

• Proficiency in Microsoft Office, particularly Excel, and experience with CRM or ERP systems.

• Ability to work independently and collaboratively in a fast-paced setting.

• Problem-solving skills with a proactive approach to identifying and resolving issues.