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We're looking for a motivated individual who will play a pivotal role in supporting both the sales and purchasing teams within the commercial department. This position requires a highly organised and detail-oriented individual who can manage administrative tasks, maintain seamless communication between internal teams and external stakeholders, and assist in achieving commercial objectives. The role is critical to ensuring the smooth operation of the commercial team and contributing to business growth.
About Us:
ICD Europe is a leader in the procurement, processing, and supply of specialised metals and alloys across Aerospace, Medical, Automotive, and other sectors. As part of ICD Group, with a presence in over 50 countries, we have been at the forefront of the industry since 1952.
Key Responsibilities:
Sales Team Support:
- Assist with the preparation of quotations, tenders, and proposals for customers.
- Process sales orders and ensure accurate documentation in the CRM and ERP systems.
- Maintain up-to-date customer account records, contracts, and pricing agreements.
- Provide first-line customer support, addressing enquiries and escalating complex issues when necessary.
- Coordinate with operations, logistics and finance teams to ensure timely deliveries and invoicing.
Purchasing Team Support:
- Assist in processing purchase orders and tracking their progress with suppliers.
- Maintain accurate records of supplier agreements, pricing, and delivery schedules.
- Support the purchasing team with market research and supplier evaluations.
- Help coordinate supplier meetings, ensuring accurate follow-ups and reporting.
- Liaise with stock controller to monitor stock levels and flag any replenishment needs to the purchasing team.
Administrative and Operational Support:
- Attend and minute commercial meetings.
- Organise and maintain documentation, including contracts, purchase orders, and sales agreements.
- Act as a point of contact for both customers and suppliers, facilitating smooth communication.
- Assist with the organisation of supplier and customer visits.
Experience and Qualifications:
- Previous experience in sales administration, purchasing, or a similar role is preferred.
- Familiarity with the metals or manufacturing industry (advantageous but not essential).
- Strong data management and analytical skills.
Organization and Time Management:
- Ability to handle multiple tasks and prioritise effectively.
Attention to Detail:
- Ensure accuracy in data entry, order processing, and reporting.
Communication Skills:
- Excellent verbal and written communication skills to liaise with internal teams, customers, and suppliers.
Team Player:
- Work collaboratively with colleagues in sales, purchasing, operations, logistics, and finance.
Proactive Problem-Solving:
- Ability to identify issues and propose solutions effectively.
Technical Proficiency:
- Competent in Microsoft Office Suite (Excel, Word, Outlook) and CRM/ERP systems.
Customer and Supplier Focus:
- Committed to delivering excellent service to both customers and suppliers.
Salary & Benefits:
- Remuneration to be discussed based on experience.
- Opportunities for growth and development within a dynamic and expanding team.
