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Care & Support Team Manager - 3 month contract
• Location: Sheffield (S20 1DL)• Salary: £20 per hour• DBS (Enhanced)• 3 month contract – very likely to be extended• Must be able to start working immediately
Overall Responsibility:One of the biggest housing associations in the UK is seeking a dedicated Care & Support Team Manager. This role involves ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised, value-for-money services to customers. You will effectively manage staff, service budgets, and resources to ensure commercial viability and strengthen our market position. Customer engagement in shaping service delivery is a key focus.Key Responsibilities:Providing Direction:• Support the development and remodelling of services, raising the profile of care and support services.• Managing lettings and providing tenancy support• Reporting of repairs• Develop and report on team plans to evidence high-quality service delivery.• Lead and manage the performance of the team to achieve targets and continuous improvement.• Ensure services adhere to business standards and meet Care Quality Commission (CQC) requirements.
Working with People:• Involve customers in shaping the care and support services they receive.• Ensure excellent communication across teams and with external stakeholders.• Recruit, induct, develop, and manage staff performance to achieve high service standards.
Using Resources:• Set and manage service income and expenditure budgets effectively.• Identify risks and develop plans to ensure business efficiency and continuity.• Ensure efficient utilisation of resources and central services.
Achieving Results:• Monitor, manage, and report on performance and risk, ensuring compliance with quality standards.• Achieve high customer satisfaction levels through feedback and engagement.
Managing Self and Personal Skills:• Perform other duties as required by your line manager.• Manage your own professional development and conduct yourself in line with our Code of Conduct.• Demonstrate flexibility regarding working patterns, including unsocial hours and on-call duties.
Personal Competencies:• A proven track record in managing a team. 1 Team Leader will be reporting into this role.• Excellent communication skills and a strong commitment to customer service.• Ability to prioritise workload and manage time effectively.• Competent people and task manager with a strong performance management culture.• Sound knowledge of the needs and issues facing the customer group.• Experience of working with vulnerable people and producing Care and/or Support Plans.
General Responsibilities:• Comply with safeguarding, safety, and compliance policies.• Promote corporate values and act with professionalism and integrity.• Maintain confidentiality and comply with data protection policies.
If you are passionate about making a difference and have the skills and experience required, we would love to hear from you. Please email your up to date CV to
