Salary: £23,000 - £26,000+ OTE £30,000Location: SheffieldReference: JL-1074975Our client is seeking a Telephone Collections Agent specializing in private parking debt. You'll contact individuals with outstanding parking charges, negotiate payments, and make secure resolutions while maintaining a customer-focused approach.Key Responsibilities:Make outbound calls and use email/SMS to reach individuals with unpaid parking debt.Discuss balances, offer payment plans or settlements, and maintain professionalism.Log interactions and agreements accurately in the CRM system.Follow all laws, including data protection and consumer rights.Provide clear account information and resolve disputes.Achieve monthly and quarterly collection goals.Experience:Debt collection or customer service experience (private parking debt experience is a plus).Skills: Strong communication, negotiation, and problem-solving skills. Proficient in CRM systems and Microsoft Office.Working Conditions: Office-based, potential for hybrid work. Some evening or weekend shifts may be required.Salary and Benefits:Competitive salary with performance-based incentives. Health insurance, pension, paid leave, and training opportunities.If you're looking for a rewarding role? Apply now and take the next step in your career!
Back to searchTelephone Collections Agent
Four Squared
Posted 6 days ago, valid for 19 days
Sheffield, South Yorkshire S5 8DP
£30,000 - £36,000 per annum
Full Time
Health Insurance
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Sonic Summary
- Our client is seeking a Telephone Collections Agent in Sheffield, specializing in private parking debt.
- The role involves contacting individuals with outstanding parking charges, negotiating payments, and maintaining a customer-focused approach.
- Candidates should have debt collection or customer service experience, with a preference for those familiar with private parking debt.
- The salary ranges from £23,000 to £26,000, with an OTE of £30,000, and some evening or weekend shifts may be required.
- Strong communication, negotiation, and problem-solving skills are essential, along with proficiency in CRM systems and Microsoft Office.
