Business/Customer Service Data Analyst

Your new companyA thriving and successful manufacturing business in Sheffield has created a new role (due to said success), to support the Customer Service team, as a Data Analyst.Your new roleThis is not a customer service position, this is a customer service data analyst role, so it is essential that you have had experience in a similar role (ie: data/business analyst). The duties will be:-

• To test and implement new processes before they are rolled out to the team
• Real time management of workload/live data
• Collecting data and preparing reports on customer complaints and enquiries
• Promoting/creating continuous improvement principles
• Preparing monthly reports and presenting to senior stakeholders
• Preparing recommendations and presenting to the Customer Services Manager
• Getting involved in customer-focused projects

As this role is brand new, it is a chance to make it your own!What you'll need to succeedYou must have worked in an analytical role previously and have intermediate Excel skills. Ideally, you will have used a CRM tool such as Salesforce but this is not essential. You will have first-class communication and written skills.What you'll get in returnFree parking, 25 days holiday plus stats, Health Benefit cash scheme, Life assurance, charity days. A full benefits package will be explained at interview stage.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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