3rd Line support Analyst - Sheffield - £40K

3rd Line support Analyst - Sheffield - 40K

An established client of ours in the Technology sector are looking for a 3rd Line support Analyst to join their internal IT department, on a permanent basis. The successful candidate candidates will be responsible for providing on-going infrastructure support for technical configuration of hardware, software and services and give in depth technical support to ensure their networking and infrastructure maintains a high level of availability and performance.

Key Responsibilities:

• Ensure the successful delivery of new infrastructure services.
• Resolving 2nd/3rd line support calls, supporting junior members of staff and assisting the Service Desk team.
• Experienced providing service/support to a 1000+ user base.
• Evaluating network and service performance by utilizing monitoring tools and troubleshooting procedures.
• Windows Server administration, Active Directory, Group Policy, DNS, DHCP Protocols and printer sharing.
• Strong Networking skills: LAN / WAN / Switches / Routers / Firewalls
• Design, build and deploy new network solutions with emphasis on security, reliability and scalability.

This is an excellent opportunity for an enthusiastic and passionate 3rd Line support Analyst to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!

If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed)

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