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Reed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience.
Duties and responsibilities:
- To be the first point of contact for our internal clients, either via the phone or email
- Log all works requests onto our in-house CAFM and finance system
- Manage both reactive and planned works through to completion
- Liaise with contractors/suppliers to ensure completion of works
You’ll be perfect if:
- You have excellent customer service skills
- You have experience in a busy helpdesk/call centre environment
- Are proficient in Microsoft Office (especially Excel and Outlook)
- Have knowledge of property services/facilities management preferred, but not essential.
Benefits:
- Competitive salary
- Fantastic pension scheme
- Onsite parking
- Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers
- Christmas shutdown
- 25+ holidays excl. Bank Holidays
This role is entirely office based.
Working hours: Monday – Friday. 8:00am – 16:00pm. Occasional overtime available.
Believe all the above sound like you, feel free to get your application in now!
