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Job Title: IT Helpdesk Team Lead
Location: Sheffield, South YorkshireSalary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working
We are looking for an IT Helpdesk Team Lead to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.
This is a unique opportunity to join a thriving business, where employees are valued!
Responsibilities:
- Lead and mentor the helpdesk team, ensuring efficient issue resolution
- Act as an escalation point for complex technical issues
- Oversee daily operations of the helpdesk and maintain SLAs
- Provide hands-on technical support both remotely and onsite when required
- Manage ticketing systems and drive process improvements
- Assist with onboarding new clients and implementing IT solutions
- Maintain documentation and ensure compliance with IT policies
Requirements:
- Experience in an MSP environment is essential
- Strong knowledge of Windows Server, Microsoft 365, and Entra ID
- Experience with networking technologies (firewalls, switches, VPNs)
- Familiarity with virtualization (VMware, Hyper-V)
- Excellent problem-solving and customer service skills
- Previous experience leading or mentoring a team is a plus
If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.
Keywords: IT Helpdesk Team Lead, MSP, Windows Server, Office 365, Networking, Virtualization, IT Support, Leadership, Sheffield
