Back to search
My Client a leading Telecoms Company are seeking an experienced Service Desk Analyst for a 6-month contract based in Sheffield. You will oversee the 24/7 network performance of Telecoms Company's Network Product. This role requires you to be onsite 3 days a week, playing a key part in maintaining service quality, resolving issues affecting KPIs, and providing high-level support to engineers, security companies, and monitoring centres.
Key Responsibilities:
- Responding to calls from engineers, security companies, and monitoring centres.
- Managing incidents through email and Salesforce tickets, ensuring issues are tracked from logging to resolution.
- Troubleshooting PSTN/Broadband faults and supporting the installation of new devices.
- Coordinating equipment replacements and conducting routine tests
- Collaborating with technical teams to ensure timely incident resolution.
Experience Required:
- Strong knowledge of network and telephony systems, including PSTN, ADSL, and conducting diagnostic tests (Ping tests, dial tone checks).
- Service desk experience, including handling calls, emails, and ticket logging.
