Job Opportunity: German and French speaking Support SpecialistSalary: £22,000 per annumContract: Full-time, permanentLocation: Sheffield, S6 (office-based, excellent transport links)Verus Recruitment is excited to partner with a market leader in the digital print industry to find a Support Specialist to join their dynamic support team. This is an excellent opportunity to be part of an innovative, fast-paced organisation dedicated to delivering exceptional customer service to a global network of resellers and end-users.The Role:As a Support Specialist, you’ll play a key role in ensuring customer satisfaction by responding to technical inquiries and providing guidance on the company’s proprietary software and digital ecosystem. Based in the Sheffield office, you’ll collaborate with a small, dedicated team, acting as both a customer advocate and brand ambassador.Key Responsibilities:

Deliver professional, courteous support to customers, resolving technical inquiries efficiently.
Build and maintain strong relationships with customers through interactive communication.
Provide accurate and complete information using available resources.
Conduct product setup and training sessions for new customers.
Troubleshoot issues across the company's product range and ensure resolutions.

Essential Skills:

Fluency in French and German (spoken and written).
Outstanding customer service and communication skills.
Positive, proactive, and adaptable attitude with attention to detail.
Excellent interpersonal and problem-solving abilities.
Ability to manage a varied workload and work both independently and as part of a team.
A commitment to learning and adapting to new technologies.

Desirable Skills:

Experience with print technology.
Exposure to a range of technology systems.

What We’re Looking For:The ideal candidate will thrive in a collaborative environment and have a passion for delivering customer success. If you’re an innovative problem-solver with a people-focused approach and a desire to make a positive impact, this role is perfect for you.What’s on Offer:

Competitive salary of £22,000 per annum.
The chance to work with an industry leader in an entrepreneurial and rewarding environment.
Excellent transport links to the Sheffield S6 office location.

How to Apply:If you’re ready to take the next step in your career and join a forward-thinking company, we’d love to hear from you! Apply now through Verus Recruitment.Verus Recruitment is an equal-opportunity recruiter on behalf of its client.Keywords: french, German speaking, customer service, call center, technology, support, Support technician, support specialist

Technical Support Specialist French and German speaking

Network Monitoring Analyst / Service Desk Analyst - Telecoms

Technical Helpdesk Analyst

Applications Support Analyst