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Job Title: 2nd Line IT Support Engineer
Location: Sheffield, South Yorkshire Salary: £25,000 - £32,000 PLUS 25 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans
We are currently looking for an experienced IT Support Engineer to join a well established, innovative, cloud-first Managed Service Provider in Sheffield. The successful candidate will provide technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery. In addition to this, you will get involved in exciting project work.
This business pride themselves on their company culture and being a great place to work, where employees are valued!Responsibilities:• Provide technical support and assistance to customers and end-users, mainly via remote support • Troubleshoot hardware and software issues • Install, configure, and maintain computer hardware, software, and peripherals • Provide training and technical advice to customers and end-users • Create and maintain technical documentation • Monitor system performance and ensure system security • Participate in the implementation of new systems and technologies • Ensure compliance with all relevant policies and procedures
Requirements:• Proven experience in a similar role • Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare • Knowledge of Active Directory, Office 365, and other cloud technologies • Experience with troubleshooting hardware and software issues • Excellent problem-solving and communication skills • Strong customer service and interpersonal skills
If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview.
Keywords: IT Support Engineer, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting.
