SonicJobs Logo
Left arrow iconBack to search

IT Support Engineer

Adria Solutions
Posted 6 hours ago, valid for 25 days
Location

Sheffield, South Yorkshire S5 8DP

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Our client in Sheffield is seeking an experienced IT Support Engineer to provide software and hardware support for their diverse product portfolio.
  • The role involves handling support cases via phone and ticketing systems while delivering excellent customer service and adhering to Service Level Agreements.
  • Candidates should have experience in a customer-focused role within a software environment and knowledge of IP networking, Windows operating systems, and databases.
  • The position offers a hybrid working model with 3 days in the office and 2 days remote, along with training and development budgets.
  • A competitive salary is offered, and applicants should have a minimum of 2 years of relevant experience.
IT Support Engineer - Sheffield

Our client based in Sheffield is currently looking for an experienced IT Support Engineer. As a IT Support Engineer, you'll handle software and hardware support for our client's diverse product portfolio. 

Key Responsibilities:
  • Provide software and hardware support via phone and ticketing system.
  • Deliver excellent customer service consistently.
  • Investigate and resolve support cases remotely.
  • Support all products.
  • Adhere to Service Level Agreements.
  • Identify and rectify the root causes of problems.
  • Collaborate with teams to provide solutions.
  • Provide feedback to sales and product teams.
  • Offer on-site support for critical issues.
Requirements:
  • Experience in a customer-focused role in a software environment.
  • Knowledge of IP Networking within a video environment (IP addressing, subnetting, routing, VLANs, TCP, UDP, Unicast, and Multicast transmission).
  • Hands-on experience in troubleshooting Windows-based operating systems, including Windows 10, Windows Server 2016, and 2019.
  • An understanding of development, product management, and sales processes with an awareness of how the support role feeds information into these.
  • An understanding of databases – IBM DB2 and MS SQL.
  • An understanding of virtualisation technologies such as Hyper-V including failover and replication processes.
  • An understanding of cloud technologies
Benefits:
  • Hybrid working (3 days office, 2 remote)
  • Training and Development budgets
  • Flexible working 
Interested? Please click Apply now! IT Support Engineer - Sheffield

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.