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Collections Team Manager
Up to £35,000 DOE
Monday-Friday 9am-5:30pm
Sheffield
Do you have experience working as a Collections Team Manager?
If you do, please read on as we are proud to be representing a leading financial services business based in Sheffield that is currently looking to grow its collections team.
Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that deals with customers based across the UK.
Collections Team Manager duties:
- Develop and maintain individual and team based performance measurement systems to support the effective management of individual productivity, collection and revenue performance.
- Develop and monitor key performance indicators so as to provide timely management information to the Operations Manager and promote a proactive approach to under performance.
- Assess telephone calls (live and retrospective) and system entries for quality, compliance and effectiveness.
- Provide formal and informal feedback to individuals as necessary.
- Lead performance improvement and personal development activity where necessary.
- Provide management support and collaboration to the Company’s clients.
- Contribute to the development of systems and procedures throughout the business as required.
- Assist the Operations Manager with the day to day management of the collections teams and the development of new processes and procedures.
Collections Team Manager benefits:
- Pension scheme
- Life assurance
- 30 days holiday
- Ongoing training/development
- Free On-Site Parking
- Refreshments
- Company Life Assurance Plan
- Smart Casual Dress Code
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
Interested in knowing more?
CLICK APPLY & we will be in touch immediately with more information.
