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Do you come from a compliance/quality background which is highly regulated? Do you want to work for a growing business which offers soe great benefits and career prgression?
Benefits
- Full Training and Career Development
- Fruit and Daily Refreshment Offering
- Company Pension Scheme
- On Site Parking
- Life Assurance Plan
- Potential for hybrid working once probation is complete
Duties
- Monitoring call quality and providing coaching to call centre team members - improving performance.
- Conduct 1-2-1 feedback sessions, clearly and effectively delivering opportunities for improvement and areas of strength in team members.
- Assisting in managing individual and team KPIs - ensuring a focus on quality, call time and collection outcomes.
- Ensuring call agents adhere to quality standards and compliance guidelines for our customers and clients.
- Assisting in online testing with agents - monitoring performance standards.
- Helping to raise the bar around data quality entered into our systems - identifying and advising on areas for change/improvement.
- Help train new and existing team members to build and grow individual capability.
- Assisting with client collaborations
- Assisting with ISO internal/external audits
