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Do you have experience speaking with customers? Do you want a role where you're helping people resolve their debt on the phone?
Benefits
- Full Training and Career Development
- Fruit and Daily Refreshment Offering
- Company Pension Scheme
- On Site Parking
- Life Assurance Plan
- Hybrid Role (3 days in the office) after successful completion of 6 month probation
Duties
- Negotiate commitments to resolve overdue accounts.
- Monitor arrangements and commitments to ensure timely resolution.
- Manage a case management diary system to take appropriate follow up action.
- Review pre-legal debts to ensure suitability and readiness for legal proceeding
- Initiate county court legal actions for debt recovery and progress to judgment and enforcement through our in-house case management system.
- Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times.
- Review and rectify cases that have failed the automated legal process.
- Make and receive collection telephone calls whilst maintaining a professional telephone manner.
- Good team worker, but also be comfortable working alone.
- An ability to work accurately and to a high quality.
- Be a person of integrity and good conduct as required by the SRA.
- Have a strong and reliable work ethic.
