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- Deliver services to the required Service Levels (SLAs) and high-quality standards
- Ensure all processes are followed accurately and to flag any process or service failures to line manager
- Represent the company positively at all times demonstrating professionalism and pride in the service at all times
- General admin duties
- Printing and scanning of letters in the post room
- Fully adhere to operational policy and processes
- Produce timely and accurate daily, weekly, and monthly MI, and submit as required
- Complete all training within required timescales, ensuring compliance with compulsory courses, and enabling flexibility of duties to support the service
- Support the training and development of other team members as required by line manager
- Support the wider team by being flexible in delivering whatever reasonable activity is requested by line manager to ensure that resources are best utilised across the team
- Communicating well within team and with line manager to ensure all duties and tasks are completed on time
- Attend and positively support all meetings as required by line manager, including team meetings and 1:1s
- Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly
- Good verbal and written communication skills
- Able to work well as part of a team
- PC literate and competent in Microsoft Word / Excel
- Will take responsibility to deliver outstanding service at all times
- Team player within the immediate and wider team, to help out wherever required to "get the job done"
