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- Annual Salary: £13.62 per hour
- Location: Sheffield, S4
- Job Type: Full-time, Hybrid
Join Sheffield City Council in a pivotal role as a Repairs and Maintenance Quality Administrator, where you will support customers during planned programmed works to upgrade their homes. This role is essential in ensuring the delivery of revenue and capital programmes of improvement work to properties across the city.
Day-to-day of the role:- Visiting customers in their homes to discuss works done on the property and conduct satisfaction surveys.
- Handling any complaints raised and providing feedback to contractors who carried out the works.
- Updating systems with relevant certificate information and details of works carried out.
- Processing decorating grants for tenants and acting as the link between tenants and contractors.
- Contributing to the planning and organising of your own workload, with a significant portion of your time spent out on site.
- Strong administration skills with high accuracy and attention to detail.
- Good customer service skills, both face-to-face and written.
- Ability to visit sites/properties across the city.
- Experience in housing/legal sectors is advantageous but not essential.
- High levels of empathy and a passion for delivering a high level of customer service.
- Ability to work independently, plan and prioritise own workload, and deliver to tight deadlines.
- Capability to quickly develop positive relationships with customers and colleagues and work collaboratively with different departments across the organisation.
- Competitive hourly rate of £13.62.
- Hybrid working model.
- Free parking available at the office.
- Opportunity to contribute significantly to the community by improving living conditions across the city.
To apply for this Investment Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
