Enforcement Agent

Does this describe you?

• Youre a people personand naturally change your style to match who youre speaking with
• Youre persuasiveand enjoy getting people to change the way they think
• You want your work to have impactand like helping people get out of trouble
• Youre trustworthyand keep your word, you can be depended on you to do the right thing
• Youre cool, calm and collectedwhen dealing with pressured situations
• Youre a flexible problem-solverand enjoy adapting to new situations and environments
• You go the extra mileand dont mind working weekends or evenings to boost your earnings
• Youre open-mindedand dont judge a book by its cover
• Youre keen to learn new skillsand put them into practice in your day-to-day work
• You want flexible work where you controlof how you plan your day
• You achieve your goalsand enjoy being rewarded for doing so

Interested to learn more?

We are Bristow & Sutor, a Leading UK Debt Recovery Enforcement Group and proud partner to Transport for London. Weve been growing for 40 years and were passionate about developing our people, investing in technology and setting industry standards for ethical conduct.

Due to ongoing expansion we are excited to recruit a number of new Trainee Enforcement Agents in the area. All successful candidates will receive exceptional training and support through our Enforcement Training Academy, helping you to become fully skilled and certificated.

Debt Collection is a tightly regulated industry with strong ethical standards and every visit you make is legally approved by a Judge.

Let us dispel some common myths

• You need to be tough - actually, you need to be adaptable. The people youll help often feel overwhelmed by their debt, youll help them make smarter choices about their situation so they dont get into more trouble
• Its a mans job - actually, some of our most successful agents are women. Our best Enforcement Agents are flexible communicators and know how to connect with people from all walks of life
• You have to bully people - quite the opposite. The people you help can go to court if they dont tackle their debt and a judge has given you legal powers to recover the debt on the local authoritys behalf. Your job is to help them understand the process theyre in and what will happen if they dont take action
• Its dangerous - whilst you will encounter emotionally charged situations, your safety is paramount. You receive extensive ongoing training, safety equipment, body cameras and your duty is to remove yourself from any situation you feel is unsafe
• Its a ruthless job - The truth is that when you meet vulnerable people who really cant pay, which does happen, there are different options available to help them. Your job is to make those judgements and to treat them with the respect and dignity youd want for yourself

What might a typical week look like for you?

• Visiting debtors properties to arrange payment of outstanding debts
• Setting up and agreeing repayment arrangements
• Assisting debtors in completing questionnaires
• Taking control of goods where required
• Removing goods - where necessary
• Making enquiries with neighbors if debtors have moved or left a property
• Compiling short reports about your visit, along with any necessary paperwork
• Assessing debtor vulnerability and signposting them to support services if required
• Liaising with office-based colleagues regarding active cases
• Working by yourself, often in different geographical areas each day
• Handling cash payments where required

Whats in it for you?

• Earn what you deservewith uncapped earnings
• Stay energisedin a career where no two days are the same
• Stay activein a role where youre never stuck behind a desk
• Become a skilled negotiatorwho can shine in social situations both at and outside work
• Plan your free time around workin a job where you choose how you plan your day
• Be part of a supportive teamwho look out for each other
• Support your communityby helping your council recover funds to re-invest in local services
• Grow your skills in our Enforcement Training Academy.......

Enforcement is a challenging task, and so we work hard to equip you with the skills and knowledge you need. Our Enforcement Training Academy brings the benefit of over 40 years of experience in the field to each of our new joiners through a range of learning experiences including classroom-based, remote, and on-the-job training. We use cutting-edge behavioural science research to inform your first steps into the world of Enforcement, giving you the confidence to resolve even the most complex cases. And even better, youre paid for the whole training period, ensuring you can get up and running without a hitch!

Your benefits include:

• £23,800 - £26,000 basic salary + bonuses + overtime (OTE £40,000 to £70,000)
• Achievable bonus level of at least double your basic salary, with opportunities for earnings in excess of this for consistently exceptional performance
• 29 days holiday including bank holidays, increasing with service and with the opportunity to top up with extra days via banked leave and other incentive schemes
• Flexibility to manage
• Company vehicle, fuel card and expenses
• Full training and qualifications to become a Certificated Enforcement Agent
• Company pension scheme
• Access to an Earnings on Demand Scheme via Hastee
• Employee discount scheme via our Reward Gateway portal, with new benefits being offered all the time
• Health and wellbeing support, including access to a free Employee Assistance Programme and eye care vouchers

Please note this is a full-time, permanent role working 40 hours per week often unsocial hours including evenings and weekends to make sure you can reach people when theyre at home.

You dont need previous experience to be considered, however you do need a full UK driving license (held for at least 2 years) and be able to drive both manual and automatic vehicles.

Do you like the sound of the job but youre unsure if you fulfil all the requirements? Send your CV anyway! It only takes a few clicks and costs you nothing.

The successful applicant would be required to undertake a DBS and CCJ/IVA check before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part OF.

#INDHP