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Airship has an exciting opportunity for a Digital Project Manager to join the team!
Location: Park Hill, Sheffield, S2 5QX (5 mins walk from the train station)
Salary: £28-30k per annum
Job Type: Full-time, Permanent
Digital Project Manager – About Us:
Airship is an established company based in Sheffield. We build SaaS products that serve the best and most exciting brands in UK hospitality spanning every category - from well-known high street chains to small independents.
At Airship we understand that great service and products are built by happy people. We are passionate about creating an environment that is highly supportive, friendly, and flexible, and which will enable our team to do their best work.
Our people come from a range of backgrounds and life experiences and we are an inclusive and diverse team who are welcoming to all. We asked them how they would describe Airship to a friend and they said: ‘It’s super-supportive. Everyone always tries their best to help when you have a problem. No judgment at all.’
Digital Project Manager –The Role:
We’re looking for a Digital Project Manager to join us as our Onboarding and Delivery Lead.
As Onboarding and Delivery Lead, you’ll have the opportunity to use all of your diverse skill-sets as a digital project manager, managing a small team to deliver service to our customers.
You will lead a team responsible for ensuring customers are effectively onboarded with our systems. You will also be responsible for the execution of our managed CRM marketing services for those customers on our “Plus” or “Expert” packages.
Digital Project Manager – Key Responsibilities:
- Manage end-to-end onboarding processes, which covers integration and platform configurations, training, and go-live planning
- Collaborate with cross-functional teams to ensure timely and efficient delivery of services
- For relevant customers, own the post-onboarding “managed service” process to ensure SLAs are consistently met
- Mentor a small team of onboarding specialists and support staff
- Develop and implement onboarding team workflows, ensuring alignment with business goals and customer needs
- Work closely with our Account Managers and customers to ensure a seamless customer-focussed experience, and tailor onboarding processes to meet their requirements
- Ensure a smooth and professional handoff to Support and/or Account Management teams post-onboarding
- Analyse team performance metrics and customer feedback to identify areas for improvement
- Drive process optimisation initiatives, leveraging tools and technology to streamline workflows and improve efficiency
Digital Project Manager – You:
- Proven team management skills
- Scrum Master or other project management experience
- Ideally you will have previously worked in a SaaS environment
- Have experience and knowledge within the hospitality industry
- Excellent organisational skills and attention to detail
- Comfortable with Gmail, Google Docs, Google Sheets and Trello (or similar system)
- Comfortable working proactively with multiple streams of work, at pace, and managing customer expectations
Digital Project Manager – Benefits:
We are largely an in-person team and we enjoy the collaboration that that brings. For the first 3 months you’ll be in the office at least 4 days a week, learning from the rest of the team. After that you’ll be in the office at least 3 days a week.
- Holidays: 25 days holiday + bank holidays + your birthday off. Plus a buy and sell leave scheme and an extra day off after you’ve been here 3 years
- 10% time: 10% of your time to learn something new
- Health Insurance: Full private health insurance provided
- Family Friendly Policies: Including 26 weeks full pay for maternity leave and flexible working
- Cycle-to-Work Scheme: Plus secure bike storage at our office
- Dog Friendly: If you’ve got one, it's welcome at the office
- We equip everyone with a Macbook
To apply for the role of Digital Project Manager, click “Apply” below!
