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Technical Service Manager
Shepperton
Salary up £65,000
Purpose of the Role
The Technical Service Manager position is responsible for a team of field engineers and service coordinators to ensure efficient and effective delivery of PPMs, Repairs and urgent works to clients.
Key Responsibilities:
- Manage a team of field service engineers and service coordinators, managing team performance and employee administration
- Oversee the planning and scheduling of service calls and preventive maintenance visits
- Ensure timely and efficient response to client service requests
- Manager any escalations from the service coordinators, resolving any complaints and issues promptly and professionally.
- Monitor service quality and client satisfaction
- Provide technical support as and when required
- Attend site visits and carry out site audits and required
- Identify opportunities to improve service profitability
- Build and maintain strong relationships with clients
General Responsibilities:
- To contribute to the development of the Company
- To work in accordance with all policies and procedures of the company
- To commit to own personal development and attend training and/or development activities as required.
- To work in accordance with relevant legislation
- To undertake any other duties and required, and as appropriate to the post.
Desired Skillset and Characteristics:
- Strong technical knowledge of HVAC systems and equipment
- Proven experience managing a team
- Excellent communication skills, both written and verbal
- Strong problem solving and analytical skills
- Strong organisational skills
- Degree or equivalent experience in an industry specific subject
- Field experience
Benefits
- Salary up to £65k
- 33 days holiday (including Bank Holidays)
- Sick Pay
- Very good Benefit Package
