An engineering business is seeking a Technical Service Manager to join the team in the Shepperton area. You RoleWhile in this position your duties may include but are not limited to:

Overseeing the team of field service engineers who will be delivering services to clients
Managing the scheduling of service calls and PPM visits
Ensuring that client requests are responded to within a reasonable amount of time and efficiently
Handling escalations from the service coordinators, seeking to resolve any complaints promptly
Monitoring service quality and ensuring client satisfaction
Providing sound technical support when needed
Attending site visits to carry out audits
Proactively identifying opportunities for improvement across the service, focussing on increasing profitability
Ensuring strong relationships are built and maintained with clients

You MUST Have:Please apply ONLY if you meet the following criteria:

Possess strong technical HVAC knowledge including both equipment and systems
Strong experience in team management, development and leadership
A degree or equivalent within a related engineering subject
Substantial field experience
Exquisite communication and relationship building skills
Good problem solving and organisational abilities

Your Opportunity:A successful, growing business, who specialise mostly in HVAC engineering services, who have been expanding more of their core teams and services as well as their client base over the years. They operate on a national level and are very successful within their niche. The position holder will be instrumental in the management and deployment of PPM and service calls to customers to provide ongoing support. The person in this role will be responsible for a team of service engineers, ensuring that services are delivered efficiently and to standard, whilst managing customer relations as needed.There will be a starting salary of up to £65,000 to accompany a renumeration package including an attractive holiday entitlement, pension scheme and a plethora of additional work perks and benefits. There will also be excellent training support and career progression opportunity to facilitate a culture of constant learning, development and success.To express interest in this role and have a confidential chat, please reach out to:Christina Smith – Talent Acquisition SpecialistM: E:

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