Customer Service Officer

Customer Service Officer needed in Shepton Mallet, £12.38ph PAYE - Reference: RQ1380593

This Customer Service role combines face to face customer contact with telephony and online digital support. The Customer Service team provide first point of contact for residents. Customer Service Officers are required to effortlessly provide quality advice, guidance and support to every customer with an increased digital focus towards helping customers self serve using online solutions.

37 hrs per week, Monday to Friday The Customer Service Point (CSP) is open 8.30 - 5pm and situated within Shepton MalletTemporary contract until March 31st 2025

This is a busy and highly rewarding role, handling high volume customer enquiries You will be providing ‘Front door’ support, meaning you will be the first point of contact for customers needing advice and assistance about any service including Adult Social Care, Children's Services, Council Tax, Waste, Benefits, Highways and Transport, Planning, Licensing and more

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.