Client Services Administrator

Job Title: Client Services Administrator

Location: Sherborne, Dorset

Contract Details: 9am - 5.15pm Monday - Friday (1 hour lunch break)

Salary: 24,000 - 28,000 per annum

About Our Client:

Our client is a highly reputable organisation in the corporate industry. They are known for providing personalised and high-quality services to their clients. With a strong commitment to delivering exceptional customer support, our client has established a welcoming and supportive working environment for their team.

Benefits & Perks:

• Auto Enrolment Pension Scheme with employer contribution of 3% of salary
• Company Pension Scheme - employer contribution of 6% after 6 months of probation
• Holiday entitlement increasing up to 30 days per annum FTE
• Medical Insurance with income protection, critical illness, and death in service benefits
• Healthcare options for employees and dependants
• Fantastic working environment - friendly, welcoming, supportive, and team-oriented

Responsibilities:

As a Client Services Administrator, you will play a vital role in supporting the client services team to ensure the delivery of exceptional service to all clients. Your responsibilities will include:

- Client on-boarding: Ensuring accurate documentation is provided to/received from clients, establishing client records, and carrying out anti-money laundering checks.

- Data Retention: Accurately inputting and updating client data across all systems.

- Transfers: Managing the process of receiving and forwarding correct documentation to relevant third parties.

- Processing instructions: Efficiently processing instructions from clients and ensuring prompt execution.

- Managing client communications: Taking incoming and making outbound calls to clients and third parties, maintaining ongoing client relationships, and addressing client queries.

- Continuous Professional Development: Updating your knowledge of the rules and legislation surrounding the products and services offered by our client.

Essential:

To excel in this role, you will possess the following:

• A professional and proactive approach, with the ability to learn quickly and support busy teams.
• Good working knowledge of MS Word, Excel, and Outlook.
• Strong attention to detail with high levels of accuracy.
• Excellent oral and written communication skills.
• Ability to meet deadlines and work within restricted timescales.
• Ability to work both independently and collaboratively as part of a team.
• A positive 'can do' attitude.

How to Apply:

If you are ready to take on an exciting role with a supportive organisation, please email your CV to (url removed) or call and speak to Debbie Searle on (phone number removed). We look forward to hearing from you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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