- To provide accurate, competitive pricing to customers and the external sales team, to maximise profit per job - whilst maintaining a realistic price.
- Dealing with customer queries via both email and telephone
- Calculate and advise rates to customers & the external sales team
- Provide customers with quotations.
- Deal with any invoice and price disputes.
- Work with rate sheets.
- Grow long-term relationships with customers and shipping companies.
- Re- assuring customers that your high service levels will satisfy their requirements in terms of quality, service and price.
- Previous experience of dealing with customer quotations / pricing
- Customer service background
- Excellent verbal and written communication skills
- Pro-active and motivated individual
- Team player
- IT literate
- Excellent negotiation skills and the ability to overcome difficulties
- Work effectively and calmly under pressure
- Have the ability to prioritise your own workload
- Salary £24,500 - £26,500 pa
- 25 days of annual leave plus bank holidays.
- Paid parking