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ROLE: Freight booking - Internal Sales
LOCATION: Shipley
BASIC SALARY: £25k
ROLE: To provide accurate, competitive pricing to customers and the external sales team
Deal with inbound requests for rates via call and email
To work as a team to demonstrate excellence in all aspects of the teams overarching purpose
To maximise Profit Per Job (PPJ) whilst maintaining a realistic price
Dealing with customers queries/enquiries via telephone/email. All inbound calls, NO outbound sales calls, the role is taking calls and negotiating rates with clients who call in.
Calculate and advise rates to customers & the external sales team
Provide customers with quotes as requested/required.
Deal with Invoice and price disputes.
Work with rate sheets.
Develop and grow long-term relationships with customers and shipping companies
Price up bookings and monitor and maintain pricing inbox.
EXPERIENCE REQUIRED:
Excellent customer service ethic
Be pro-active and motivated with the ability to turn negatives into positives
Strong desire to satisfy customer needs and achieve results
To have a pro-active and positive attitude - always looking for ways to improve
Conscientious, hard-working and self-disciplined
Work effectively and calmly under pressure
Ability to work on own initiative as well as on own.
Having a willingness and ability to be flexible.
Active team player
Nice to have some freight experience of knowledge, mainly ocean freight but other modes, road and air will be fine
