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Reed Business School is looking for a Student and Client Services Coordinator to join their friendly team in the heart of the Cotswold's.
Overview
This role will support the team leader with various administrative and client-facing tasks including handling student queries, managing course bookings, and working closely with the sales team to drive new business. This role requires excellent communication skills, attention to detail, a complete understanding of all awarding bodies and the ability to work collaboratively with different teams.
Key Responsibilities
Student Services
- Employer and Student Coordination: Collaborate with the team leader and performance coach on employer conversations post-initial assessment to confirm all details.
- Course Management: Track and manage student bookings for CIMA/ACCA/AAT and ICAEW when needed on the tracking system.
- Learner Journey Support: Assist students starting at Reed Business School, ensuring they have everything they need and conducting detailed inductions prior to their start date.
- Exam Coordination: Manage exams for CIMA, ACCA, AAT, and ICAEW.
- Exams and Results Management: Update the tracker with results published by the awarding body after exams.
Client Services
- Sales and Business Development: Support incoming enquiries for all awarding bodies and collaborate with the sales team to bring in new business and update Salesforce accordingly.
- Website and Content Management: Ensure all content for Reed Business School on the website is accurate and up to date.
Other duties
- Communication: Respond to email queries via the team email as required.
- Weekend Work: Some weekend work may be required, shared among the admin team, and limited to a few weekends a year.
Skills and Experience
- Excellent communication and interpersonal abilities.
- Strong organisational and multitasking skills.
- Strong IT skills including Microsoft and MIS systems
- Ability to work collaboratively with various teams and stakeholders.
- Experience of working in a learning environment
- Understanding of the accountancy sector desirable but not necessary.
Benefits
- 25 days annual leave plus bank holidays
- Paid time off to move home
- Contributory pension scheme
- Enhanced family leave benefits
- Insurance benefits including life assurance
- Discount scheme including gyms and popular retailers
- Range of well-being and mental health support avenues
