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Passionate Service Desk 1st Line Support Engineer Wanted!
Elevate your career in the dynamic world of IT Support! We're on the lookout for Service Desk 1st Line Support Engineer to thrive in our client's fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the Service Desk 1st Line Support Engineer:
- Keep the IT Documentation up to date
- Manage multiple tickets
- Logging incidents via an advanced automated ticketing system
- Assist technical support requests within the team via phone and email
- Ensure good communication with both customers and staff
- Meet and exceed SLAs
Skills Required for the Service Desk 1st Line Support Engineer:
- Strong written and spoken communication skills
- Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
- Ability to work independently and as part of a team
- Service Desk Experience
- Exceptional customer service skills and engagement
- You must be within a 45 minute commute from Shoreham-By-Sea.
If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
