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ATTENTION!2ND LINE SUPPORT ENGINEER WANTED!
Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2nd Line Support Engineer to thrive in our client's fast-paced environment.Have you got 2nd Line Support experience?Are you on the search for a better opportunity to develop your career?Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the 2nd Line Support Engineer:
- Keep the IT Documentation up to date
- Manage multiple tickets and projects
- Assisting technical support requests within the team and working on 2nd line tickets and projects
- Ensure good communication with both customers and staff
- Meet and exceed SLAs
- Occasional overtime offered
Skills Required for the 2nd Line Support Engineer:
- Strong written and spoken communication skills
- Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) (essential)
- Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi) (desired)
- Ability to work independently and as part of a team
- 2nd Line Service Desk experience (essential)
- Managed Service Provider experience (desired)
- Exceptional customer service skills and engagement
- You must be within a 45 minute commute from Shoreham-By-Sea.
If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
