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Job Title:HVAC/Mechanical Technical Support Engineer
Location:Shrewsbury
Department:Facilities management
Salary:38,000 - 43,000 and car allowance
Hours:Full Time, 40 hours per week, Monday to Friday, 8am - 5pm
Company Overview:Join our client, a dynamic and expanding leader in building services, where we prioritize compliance, quality, and client satisfaction in all our HVAC and Mechanical operations.
Job Purpose:Providing technical support to engineers, staff and clients surrounding all aspects of HVAC and Mechanical works carried out in a client focused setting. Ensuring work standards meet and exceed regulatory guidelines following the continued growth and expansion of the business unit with support to Small Works, Building Services and Facilities Management.
Key Responsibilities:
Offer expert technical advice and support on HVAC and mechanical issues.
Conduct audits on subcontractors and field engineers to ensure compliance with standards.
Manage and review compliance with certifications like F-Gas, Oftec, Gas Safe, etc.
Lead F-Gas compliance initiatives and maintain accurate registers.
Participate in client meetings, provide quotations, and oversee project planning.
Develop and deliver training to enhance staff competency and compliance.
Assist in recruitment, onboarding, and continuous development of engineering staff.
Travel to various UK sites for on-site support and technical assessments.
Produce detailed technical reports for internal use and client presentations.
Support the management of subcontractor relationships through appointments and audits.
Qualifications:
Minimum of 5 years' experience in HVAC/Mechanical systems installation and maintenance.
Full UK Driving Licence.
Relevant trade qualifications and manufacturer-specific training in HVAC systems.
Certifications in HVAC, heat pumps, and refrigeration.
Experience in building services including electrical, gas, and fire alarm systems.
Skills & Attributes:
Proficient in MS Office with strong IT literacy.
Commercial acumen with an understanding of business operations.
Ability to travel and provide out-of-hours support when necessary.
What We Offer:
A role where your technical expertise directly contributes to business growth.
Competitive salary and benefits package.
Opportunities for professional development through ongoing training.
An inclusive work environment committed to equal opportunities.
Key Performance Indicators (KPIs):
Timely submission of quotes, aiming for 90% within 7 days.
Maintain average margins as agreed.
Conduct regular audits for certification and subcontractor performance.
