Salesforce Administrator Position Overview The Salesforce Administrator is responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. This role serves as the primary system administrator for the Salesforce environment and collaborates with stakeholders to identify and implement new business processes, customizations, and integrations to optimize the platform's functionality and drive user adoption.

Key Responsibilities

Manage user setup and role hierarchy, security model, workflows, and validation rules
Develop and maintain reports, dashboards, and processes to continuously monitor data quality
Customise Salesforce objects, page layouts, fields, record types, and custom apps to enhance functionality
Perform regular system maintenance, data cleansing, and optimization
Evaluate and install AppExchange packages to extend Salesforce capabilities
Provide end-user training and create documentation for system processes and features
Troubleshoot and resolve Salesforce issues, ensuring minimal business impact
Implement and maintain data integration processes between Salesforce and other business systems
Stay current with Salesforce releases and functionality to recommend and implement improvements
Collaborate with cross-functional teams to gather requirements and deliver solutions

Qualifications

2+ years of experience as a Salesforce Administrator
Active Salesforce Administrator certification (ADM-201) required
Strong understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, and related features
Experience with Salesforce configuration, including custom objects, fields, record types, page layouts, and workflow rules
Proficiency in creating and maintaining reports, dashboards, and list views
Familiarity with data management tools and integration methods
Understanding of data security and sharing models
Knowledge of Apex and Visualforce is a plus
Excellent communication, problem-solving, and analytical skills
Ability to translate business requirements into effective technical solutions
Demonstrated commitment to continuous learning and staying updated with Salesforce innovations

Technical Skills

Salesforce Administration (Sales Cloud, Service Cloud)
Data migration, integration, and validation tools
AppExchange applications
Excel/data manipulation
Basic SQL knowledge (preferred)

Success Metrics

System uptime and performance
User adoption rates and satisfaction
Data quality metrics
Timeliness of issue resolution
Implementation of process improvements

Salesforce Administrator

Engineering Technician

Skilled Operative (Groundworks)

Technical Support Engineer