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- 25k Basic + 40k OTE
- Sidcup, Kent
- Award-Winning Independent Dealer | Monday - Friday
Our client is renowned for their commitment to excellence and customer satisfaction, helping customers find the perfect vehicle to suit their needs. This is an ideal role for a driven and customer-focused individual looking to progress their career within the automotive sector.
Key Responsibilities as a Retention / Renewals:
- Manage inbound sales enquiries across various channels, including telephone, email, live chat, and online platforms.
- Build rapport with customers, identify their needs, and match them with the ideal vehicle from a diverse stock.
- Provide personalised finance quotes (HP/PCP) as required.
- Respond to digital enquiries within 1 hour to ensure outstanding service and timely follow-up.
- Analyse customers coming to the end of their PCP / HP and inviting customers to look at other vehicle solutions to satisfy their needs and wants
- Maintain detailed and accurate records on all platforms, liaising with the sales team to progress leads efficiently.
- Post hand over care; is the customer happy? Was there any products or services they require post sale
- Coordinate and organise customer appointments and test drives, ensuring a seamless experience.
- Leverage tools such as video, online media, and specific web links to engage and encourage customers through the sales process.
- Customer Service Skills: Proven experience delivering exceptional customer care in a sales or administrative role.
- Communication: Strong verbal and written communication skills, with the ability to build and maintain excellent customer relationships.
- Organisation & IT Skills: A process-oriented approach, excellent administrative skills, and proficiency with IT systems.
- Automotive Knowledge: While experience with used vehicles, specifications, and finance options is advantageous, it is not essential.
- A competitive OTE of 40,000
- Opportunities for ongoing training and professional development
- The chance to join an award-winning team at a leading independent dealership
If you would like more information about this Car Retention / Sales Enquiry Vacancy or to discuss other Automotive jobs in Sidcup, South East London, please contact Liam Buffenbarger at Perfect Placement he helps people find automotive jobs.
We are the UK's leading Automotive Recruitment Consultancy, helping professionals find their next step in the Motor Trade industry. Reach out today to refresh your Automotive Career!
