Back to search
Maintenance Co-ordinatorUp to £33k Per Annum- Dependent on ExperienceSidcupMonday-Friday, 8:30am-5pmFully Office Based
About the job:
Manage team of engineers, call outs and servicing, dealing with queries and escalating to management when required.
Duties will include, but not limited to:
- Logging call outs on Lift Data, whether received from email or phone and allocating to the route engineer - pushing to meet response time
- Schedule service visit dates with clients ensuring the bulk clients and overdue are prioritised at the beginning of the month
- Flexibility to rearrange scheduled works when engineers are sick or rerouted for emergencies, also handling in the appropriate manor with the client
- Entering and processing engineer service and breakdown reports, saving into relevant folder if recommendations noted prioritising lifts off. Update lift status on Lift Data, ie. reinstate when no longer out of service and issuing to clients. Marking off services from the monthly schedule as you go
- Managing technician’s diary, scheduling jobs with client and issuing information to technician with managements approval
- Sourcing parts and quotes, checking for managements approval on costs
- Raise Purchase Orders on Lift Data and issuing to suppliers/subcontractors
- Answering the phone to queries and complaints, logging line tests at the time of the call and liaising with suppliers and engineers
- Booking in parts/deliveries on Lift Data, then ensuring they are either stored in the correct place until required or labelling up for an engineer to collect and attend site to fit
- Reviewing all engineer reports from night call and day before, entering on the system and issuing to clients and actioning any recommendations
- Managing the inbox, responding accordingly or redirecting to the appropriate person
- Update contact details when required
- Liaising with subcontractors discussing works required and planning a suitable date once approved by Management
- Processing subcontractor reports, saving in the relevant folder, typing up on the system and issuing to the client
- Chase clients for Purchase Order numbers when call outs are chargeable after a week escalate to Maintenance Manager
- Chase up engineers for any missing information, insurance/breakdown/service reports & pictures if no response, escalate to Maintenance Manager
- Update client portals with call out updates or reports when required
- Generate monthly servicing schedule
- Ensure engineers have sufficient tools/stock and ordering as required
- Call out pricing up and invoicing
- Update night call rota and portal
- Monthly bulk client reports
- Terminate a contract when advised by Sales/Management
- Adding/Removing new sites on the vehicle tracker
- Undertaking other relevant tasks that may be required from time to time.
Skills/experience:
- Very customer service orientated/focussed.
- Professional telephone manner
- Interpersonal skills - friendly outgoing personality
- IT Skills - Microsoft Office - (Word, Excel), Lotus Notes, Lift Data system.
- Good organisation and planning skills
- Good communication skills - written, oral and listening.
- Ability to multi-task/flexible approach.
Braundton Consulting is a recruitment agency recruiting on behalf of a client.
