CUSTOMER SERVICE ADVISER

Clark James Recruitment are working with a leading business based in Sittingbourne, Kent.

Due to further expansion our client have an opportunity within their Customer Excellence team.

Role

• Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.
• The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.
• We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.
• We are looking for someone to join our team as a customer service support individual.
• Ideally will have previous experience working in a customer service role with fantastic telephone skills.
• You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.
• If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.

Key responsibilities

• Responsible for handling calls from vendors, purchasers, landlords and tenants.
• Delivering excellent customer care over multiple communication channels including telephone and email.
• Taking ownership of customer enquiries from start to finish.
• Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction.
• Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing.
• Instinctively know how to spot potential leads and refer customers to relevant colleagues.
• Build meaningful relationships with your clients and the team in branch.
• Updating and inputting of client records on the CRM database.
• See a target and exceed it.

Candidate

• Driven and self motivated.
• Due to location of offices a full Driving Licence and own transport is required.
• Excellent telephone manner (essential).
• Sales orientated.
• Excellent attention to detail.

Package

• Basic salary to 26,500
• Excellent bonuses.

***Before applying for this position, do you hold a full Driving Licence and have your own transport, candidates without own transport unfortunately can't be considered due to the location of the office***