Ready for a New Challenge? Join a Growing Business That Truly Values Its People! We’re thrilled to offer an exciting opportunity for a Service Delivery Manager to join our dynamic and passionate client based in Skipton. This is more than just a job, it’s a chance to make a real impact in a company that is growing rapidly, working with a diverse portfolio of brands and companies and offering services that truly make a difference. If you’re someone who thrives on building strong relationships, navigating complex and ever changing information and enjoys working in a collaborative and progressive environment, we want to hear from you! Why This Job? This is your chance to join a business that values people above all else. Our client is committed to fostering a positive internal culture where every team member is encouraged to thrive and contribute to the company's success. With a growing client base and a focus on service excellence, you’ll be a key player in ensuring that services are delivered to the highest standards while helping the business expand and evolve. Key Responsibilities as Service Delivery Manager:

Lead the development and expansion of the company’s services, collaborating closely with key stakeholders to shape strategic direction and ensure ongoing success.
Work with the Commercial Director to define and manage pricing strategies, tracking profitability and ensuring that services are delivered efficiently and effectively.
Ensure the timely and quality delivery of services, meeting both internal and client expectations while adhering to regulatory requirements and deadlines.
Make informed decisions regarding service delivery priorities to meet customer requirements and maintain smooth operations.
Stay well informed about relevant industry regulations and trends, guiding the team through any necessary changes and ensuring seamless implementation of updates to processes and procedures.
Identify opportunities to enhance service offerings and improve efficiency, working with the team to introduce quality improvements that benefit both clients and the business.
Provide coaching and mentoring to team members, offering support in decision making, customer service and compliance, fostering knowledge growth and collaboration.
Manage the performance and development of the team, particularly overseeing the Team Leader, providing guidance and support as needed.
Attend industry events and meetings, representing the business and driving forward key actions and initiatives that align with company goals.

What you require to be successful:

Experience in a customer focused environment or with regulatory/compliance work is a plus.
Strategic thinker with a commercial mindset, ready to shape service direction and contribute to business growth.
Confident in working with senior leaders to refine service delivery and improve operational efficiencies.
A collaborative team player, building strong relationships internally and across the industry, attending events, and staying ahead of industry changes.
Detail oriented, ensuring high quality service delivery.
Passionate about working in a fast paced environment and contributing to a business with a positive impact.
Adaptable and resilient, balancing strategic goals with hands on involvement in day to day operations.

What’s on offer as Service Delivery Manager:

Salary Offering: £35,000 - £53,000 per annum which includes a very attractive bonus structure
Hybrid Working: 2 days from home, 3 from the office – balance is key!
A Supportive Team: You’ll join a business that values YOU – your expertise, your dedication, and your passion.
Career Development: Opportunities to grow in a company that champions integrity, excellence, and all around commitment.

If you're looking to join a growing team where you can make a real impact, we’d love to hear from you. Apply today and help our client continue delivering exceptional, customer focused solutions! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic

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